Refund policy
Golf Carts — All Sales Final
All golf cart sales are final. We do not accept returns or exchanges on golf carts. Please review all product details, specifications, and ask any questions prior to purchase. If your golf cart arrives damaged, please refer to our damage policy below.
Accessories & Parts — 30-Day Return Policy
We have a 30-day return policy, which means you have 30 days from the date of purchasing your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
It is important that you also send images if item or package is damaged. Please note that returns will need to be sent to the following address:
3 Guys Golf Carts/Returns 210 Kelly Drive Peachtree City, Georgia 30269
You can always contact us for any return question at support@3guysgolfcarts.com.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage and your order number. For freight deliveries (golf carts, roofs or seat kits), damage must be noted on the delivery receipt at the time of delivery in order to file a claim.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
When item is received, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@3guysgolfcarts.com.
We have a 30-day return policy, which means you have 30 days after date of purchasing your item to request a return.
If we accidentally shipped the wrong item and your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
If customer just decided they no longer want the item, or the customer ordered incorrectly, it is customers responsibility to return item, just remember to include packing slip with name and order number so that we can issue refund properly.
Unfortunately, we cannot accept returns on sale items or gift cards
Return window is 30 days from date of purchase. No refunds or exchanges after 30 day period from DATE of purchase.
Buyers are responsible for return shipping and any restocking fees that might be applicable. This amount can be deducted from their refund.
In the rare circumstance that we make an error with your shipment, we will pay return shipping and ship you the correct product.
In the rare circumstance the correct product is defective, we will pay return shipping and give you 100% credit. Please note: A photo of the incorrect or defective item will need to be provided to us. Also, if a customer says inaccurate web description or part did not fit, customer needs to provide a serial number of their golf cart so we can verify. Our parts do, in fact, fit the cart specified. The items we sell are cart specific, and an incorrect order on the customer side does not constitute any wrong doing on our side. It is the customers responsibility to fully read item description before ordering. We do not offer technical support. We do not take returns on used roofs, or used tires.
Please note: NO pre-paid return labels will be given on propane heaters. These heaters are inspected upon return and 99% of the time there is NOTHING wrong with the item, please refer to the included documentation on how to setup the heater on first use.
Any large items returned, such as roofs, WILL be charged a 20% restocking fee. We do NOT accept returns on used items. We also do not provide a return label on 80" roofs, engines or seat combos.
If you receive the correct product but decide that you no longer want it, then you pay return shipping and a 20% restocking fee.
If no message was sent in regards to the return, or no explanation given, then you pay return shipping and a 20% restocking fee.